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Since the day the company has been founded, OPET Petrolcülük A.Ş. has set itself the goal of internal and foreign customer satisfaction, and is carrying on its activities with an understanding of quality at Marmara, Mersin, Giresun, Körfez and Körfez B terminals along with the General Directorate based on the "Quality Systems" approach which has been adopted in 2004.

Having been selected as the sector leader for 12 years since 2006 in Customer Satisfaction researches (Turkey Customers' Voice and Turkey Customer Satisfaction Index) that was carried out by KALDER is our biggest pride in our journey of quality.

OPET has taken the first step towards quality with its efforts for founding the ISO 9001 Quality Management System which it has started in 2004. 

  • ISO 9001 Quality Management System
  • ISO 14001 Environmental Management System
  • ISO 45001 Occupational Health and Safety Management System
  • ISO 14064-1 Certificate Regarding Accuracy of Greenhouse Gas Emission Calculations 
  • ISO 10002 Customer Satisfaction Management System
  • ISO 20000 Information Technologies Service Management System
  • ISO 27001 Information Safety Management System
  • ISO 17025 Accreditation Certificate on General Requirements for the Competence of Testing and Calibration Laboratories

Our Management System Policy undertakes to:

Produce products that satisfy the needs and expectations of our customers in an environmental-friendly approach and non-hazardous manner in line with the vision and mission of our company,

Measure if customer requirements are met in all areas in which we operate, evaluate the changing expectations and the feedbacks from customers in accordance with legal requirements in a fair, objective and unbiased manner, without demanding any fees and handle customer complaints in an effective and efficient manner and achieve full customer satisfaction,

Manage all of our resources towards meeting the expectations of our shareholders and management systems including staff training in an effective manner,

Achieving our goals by persistently improving our management systems,

Apply active human resources practices for improving the team spirit and having a competent human resource, and to give training support accordingly,

Achieve growth in the target markets on the basis of Total Quality Philosophy,

Abide by the laws and regulations and other requirements on Environment, Occupational Health and Safety,

Prevent environmental pollution, and minimize the waste by exercising the life cycle approach,

Execute and continually improve the requirements of existing Customer Satisfaction, Quality, Environmental Management Systems,

Occupational Health and Safety Management System in accordance with the relevant standards on process approach and leadership mentality,

Provide protection from injuries and occupational diseases by identifying the risks and opportunities and minimizing potential losses through risk-based thinking approach,

Contribute to the national economy with loyalty to OPET values and respect for the environment and the society.

Information Technologies Service Management System and Information Safety Management System Policy

Information Safety Management System Policy

Information is a very valuable and a critically corporate value which must be protected against various risks towards its confidentiality, integrity and accessibility. Because of this reason, as OPET; we hereby undertake to give guarantee that the information security management system is properly managed while maintaining the confidentiality, integrity and accessibility of information, to establish, implement, maintain and continuously enhance information safety management system within this context, to ensure accessibility of resources necessary for the information technology management system, to make use of, process and continuously enhance risks and opportunities regarding business processes, that we will comply with the laws regarding information security, obligations based on service contracts, relevant standards and regulations, policies, procedures and instructions created in accordance with management systems, to notify the users regarding their obligations regarding information safety by forming an information safety awareness on the employees, suppliers and business partners, to maintain information safety to provide business continuity, to manage information safety violation events, to ensure that they are not repeated and turn them into learning opportunities.

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Information Technologies Service Management System

OPET Petrolcülük A.Ş. undertakes to effectively manage the Information Technologies Services to meet the requirements and expectations of Business Units in the area of Information Technologies within universal standards. In order to achieve our goal in that direction, we, as OPET, undertake to create a Service Management System in accordance with ISO 20000-1 standards for the efficient management of Information Technologies Services; to arrange the requirements of Business Units about Information Technologies Services in accordance with the Company Strategy; to take the legal and regulative liabilities into consideration during the specification of the requirements of Information technologies Services; to continually assess the risks that may arise throughout our activities and minimize the risks by taking preventive measures; to provide necessary resources for the efficient installation and execution of the Information technologies Service Management System; to keep track of and supervise the prospective goals which we have set to enable continuous improvement of the Information Technologies Service Management System; to provide trainings for our employees and organize relevant operations by evaluating their recommendations.

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Our Certificates

ISO 9001 QUALITY MANAGEMENT SYSTEM UKAS (TURKISH)
ISO 9001 QUALITY MANAGEMENT SYSTEM UKAS (ENGLISH)
ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM (TURKISH)
ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM (ENGLISH)
ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM UKAS (TURKISH) 
ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM UKAS (ENGLISH)
ISO 14064-1 CERTIFICATE REGARDING THE ACCURACY OF GREENHOUSE GAS EMISSION CALCULATIONS
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM UKAS(TURKISH)
ISO 45001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM UKAS (ENGLISH)
ISO 20000 INFORMATION TECHNOLOGIES SERVICE MANAGEMENT SYSTEM (ENGLISH)
ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM TURKAK (TURKISH)
ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM TURKAK (ENGLISH)
ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM UKAS (TURKISH)
ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM UKAS (ENGLISH)
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For data processing activities we carry out during the use of these cookies, we rely on "It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract" data processing condition within the scope of article 5 of the Law.

performance and analytics cookies

*where you explicitly request the relevant information society service, for the data processing activities we carry out during the use of cookies and first-party analytical cookies, which are statistical measurement tools and are used for purposes that do not significantly affect the privacy of users, such as obtaining general - statistical information, we rely on “It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract” and “It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject” data processing conditions of article 5 of the Law.

**In cases where you do not explicitly request the relevant information society service, we rely on your express consent, if applicable, for the data processing activities we perform during the use of cookies and third-party analytical cookies, within the scope of article 5 of the law. Do you accept processing performance and analytics cookies as well as your processed date in order to monitor and analyze the number of people viewing www.opet.com.tr and the traffic of www.opet.com.tr and for this purpose, to transfer to cookie provider Google LLC residing abroad?

cookie name provider use purpose use term
_gid google analytics used to provide information to Google Analytics about your device usage. 2 years
_ga google analytics It is the cookie provided by google analytics. 2 years
_dc_gtm_ua-5164492-1 Opet petrolcülük anonim şirketi gtm cookie. 10 years
_gac_ua-5164492-1 Opet petrolcülük anonim şirketi gtm cookie. 3 months
aid google It is the cookie provided by google analytics. 1 year
nid google It is used to remember preferences and other information provided by google. 6 months
search_ samesite google Prevents information leaks provided by google. 6 months
otz google Analytics cookie provided by google. 1 year
ogpc google This cookie provided by google includes the googlemaps function. 2 months
uule google The cookie provided by google is used to encode a location or an exact location to the value used in the cookie. 1 day
dv google analytics Cookie provided by google universal analytics. 7 minutes
advertisement and social media cookies

For the data processing activities we perform during the use of these cookies, we rely on your express consent, if applicable, within the scope of article 5 of the law.

Do you accept processing advertisement and marketing cookies and your processed data in order to provide you customized product and service advertisement according to your viewing history and visitor profile at www.opet.com.tr or media other than www.opet.com.tr and for this purpose, to transfer your data to foreign cookie provider meta inc., google llc, doubleclick inc., and Oracle corporation?

cookie name provider use purpose use term
dsid doubleclick.net The cookie provided by google doubleclick is used for marketing/tracking purposes. 1,5 years
ide doubleclick.net The cookie provided by google doubleclick is used for marketing/tracking purposes. 2 years
datr facebook The cookie provided by facebook is used for marketing/tracking purposes. 3 years
fr facebook The cookie provided by facebook is used for marketing/tracking purposes. 3 months
sb facebook The cookie provided by facebook is used for marketing/tracking purposes. 2 years
_fbp Opet petrolcülük anonim sirketi The cookie provided by facebook is used for marketing/tracking purposes. 3 months
bkdc oracle These are data management cookies that allow them to personalize their mobile marketing campaigns. 179 days
bku oracle These are data management cookies that allow them to personalize their mobile marketing campaigns. 179 days
ogpc google This cookie provided by google includes the googlemaps function. 2 months
dpr facebook a cookie provided by facebook. 7 days
wd facebook a cookie provided by facebook. 7 days
otz google advertisement cookie provided by google. 1 month
1p_ jar google advertisement cookie provided by google. 1 month
anid google advertisement cookie provided by google. 6 months
_secure-3papisid google personalized advertising cookie provided by google. 2 years
_secure-3psid google personalized advertising cookie provided by google. 2 years
_secure-3psidcc google personalized advertising cookie provided by google. 2 years
_secure-1rapisid google personalized advertising cookie provided by google. 2 years
sapisid google personalized advertising cookie provided by google. 2 years
apisid google personalized advertising cookie provided by google. 2 years
ssid google personalized advertising cookie provided by google. 2 years
sid google personalized advertising cookie provided by google. 2 years
_secure-1psid google personalized advertising cookie provided by google. 2 years
sidcc google personalized advertising cookie provided by google. 2 years
hsid google personalized advertising cookie provided by google. 2 years
otz google personalized advertising cookie provided by google. 2 years
cookie privacy notice

Cookies, tracking technologies such as pixels, and gifs ("Cookies") are small files placed on your devices such as tablets, phones, or computers during the use of online applications such as websites or mobile applications. Cookies allow servers belonging to our websites and applications to recognize your devices, which facilitates traffic management on the site and enables the retention of information such as your language preferences, saved usernames and passwords, or the contents of your shopping cart. In addition, cookies help us analyze the number and audience of visitors to our website or application, allowing us to develop our software to provide you with a better experience. If you choose, cookies also help us personalize the ads you see during your internet usage.

In accordance with the Law on the Protection of Personal Data numbered 6698 ("Law"), your personal data regarding the cookies used on opet.com.tr ("Platform") mMonths be processed by Opet Petrolcülük Anonim Şirketi ("Opet" or "Company") as the data controller, within the scope described below.

The Purposes and Legal Basis of Processing Personal Data

Your collected personal data will be processed in accordance with the personal data processing conditions and purposes set out in Article 5 of the Law, for the purposes ("Purposes") listed below. Different cookies are used on the Platform for various purposes. The purposes of data processing and the applicable data processing conditions under the Law we rely on while using the relevant cookie mMonths vary depending on the type of cookie used.

Essential Cookies
Essential cookies are cookies that are placed on your device during your use of the Platform and are necessary for the proper functioning of the online services provided. When using these cookies, we rely on the data processing condition set forth in Article 5 of the Law, which allows the processing of personal data belonging to the parties of a contract, to the extent that it is necessary for the establishment or performance of a contract directly related to such personal data processing activities.

Performance and Analytics Cookies
Performance cookies enable us to track and analyze the number of visitors to the Platform and Platform traffic. Thanks to these cookies, we can obtain information such as which areas on the Platform are most or least frequently visited and optimize the traffic of the Platform accordingly.

Regarding the cookies that are explicitly requested for the relevant information society service, such as first-party analytical cookies used for purposes that do not significantly affect the privacy of users, such as obtaining general statistical information, we rely on the data processing conditions set forth in Article 5 of the Law, which allow the processing of personal data belonging to the parties of a contract, to the extent that it is necessary for the establishment or performance of a contract directly related to such personal data processing activities, and the processing of personal data necessary for the legitimate interests of the data controller, provided that such processing does not harm the fundamental rights and freedoms of the data subject.

Regarding cookies and third-party analytical cookies that are not explicitly requested for the relevant information society service, we rely on your explicit consent, where applicable, under Article 5 of the Law for our data processing activities.

Personalized Advertising Cookies
Personalized advertising cookies are used to promote personalized products and services to you on the Platform or on channels other than the Platform in accordance with your viewing history and visitor profile. When using these cookies, we rely on "your explicit consent" as the data processing condition under Article 5 of the Law for our data processing activities.

Below you can find the different types of cookies we use on the Platform. The Platform utilizes both first-party cookies (those placed by the Platform being visited) and third-party cookies (those placed by servers outside the visited Platform).

Essential Cookies
Cookie Name Provider Purpose of Use Term of Use
Authorization Opet Petrolcülük Anonim Şirketi Used for membership and login prodecured. 60 Months
ASP.NET_SessionId Opet Petrolcülük Anonim Şirketi Used for membership and login prodecured. During the session
ai_session Opet Petrolcülük Anonim Şirketi Used for Application Insights. 30 Minutes
ai_user Opet Petrolcülük Anonim Şirketi Used for Application Insights. 1 Year
BIGipServerPool-api.opet.com.tr-Https-for-VIP-* Opet Petrolcülük Anonim Şirketi Load Balancer During the session
Performance and Analytics Cookies
Cookie Name Provider Purpose of Use Term of Use
_gid Google Analytics It is used to provide information to Google Analytics about your device usage. 2 Years
_ga Google Analytics Cookie provided by Google Analytics. 2 Years
_dc_gtm_UA-5164492-1 Opet Petrolcülük Anonim Şirketi GTM cookie. 10 Years
_gac_UA-5164492-1 Opet Petrolcülük Anonim Şirketi GTM cookie. 3 Months
AID Google Cookie provided by Google Analytics. 1 Year
NID Google Used to remember preferences and other information provided by Google. 6 Months
SEARCH_SAMESITE Google Blocks information leaks provided by Google. 6 Months
OTZ Google Analytical cookie provided by Google. 1 Month
OGPC Google This cookie, provided by Google, includes the GoogleMaps function. 2 Months
UULE Google The cookie provided by Google is used to encode a place or an exact location into the value used in the cookie. 1 Day
DV Google Analytics Google Universal Analytics tarafından sağlanan çerezdir. 7 Minutes
Personalized Advertising Cookies
Cookie Name Provider Purpose of Use Term of Use
DSID doubleclick.net The cookie provided by Google DoubleClick is used for marketing/tracking purposes. 1.5 Years
IDE doubleclick.net The cookie provided by Google DoubleClick is used for marketing/tracking purposes. 2 Years
datr Facebook The cookie provided by Facebook is used for marketing/tracking purposes. 3 Years
fr Facebook The cookie provided by Facebook is used for marketing/tracking purposes. 3 Months
sb Facebook The cookie provided by Facebook is used for marketing/tracking purposes. 2 Years
_fbp Opet Petrolcülük Anonim Şirketi The cookie provided by Facebook is used for marketing/tracking purposes. 3 Months
bkdc Oracle Data management cookies that enable personalization of mobile marketing campaigns. 179 Months
bku Oracle Data management cookies that enable personalization of mobile marketing campaigns. 179 Months
dpr Facebook Cookie provided by Facebook. 7 Days
wd Facebook Cookie provided by Facebook. 7 Days
OTZ Google Advertising cookie provided by Google. 1 Month
1P_JAR Google Advertising cookie provided by Google. 1 Month
ANID Google Advertising cookie provided by Google. 6 Months
__Secure-3PAPISID Google Personalized advertising cookie provided by Google. 2 Years
__Secure-3PSID Google Personalized advertising cookie provided by Google. 2 Years
__Secure-3PSIDCC Google Personalized advertising cookie provided by Google. 2 Years
__Secure-1PAPISID Google Personalized advertising cookie provided by Google. 2 Years
SAPISID Google Personalized advertising cookie provided by Google. 2 Years
APISID Google Personalized advertising cookie provided by Google. 2 Years
SSID Google Personalized advertising cookie provided by Google. 2 Years
SID Google Personalized advertising cookie provided by Google. 2 Years
__Secure-1PSID Google Personalized advertising cookie provided by Google. 2 Years
SIDCC Google Personalized advertising cookie provided by Google. 2 Years
HSID Google Personalized advertising cookie provided by Google. 2 Years
OTZ Google Google tarafından sağlanan reklam ve analitik çerezidir. 1 Month

To whom and for what purpose the processed personal data can be transferred

The personal data collected in accordance with the Purposes stated above may be transferred in compliance with the rules on the transfer of personal data specified in Articles 8 and 9 of the Law, within the scope of the personal data processing conditions specified in Article 5 of the Law, to our suppliers, business partners with whom we cooperate, public institutions authorized by law within the framework of the requirements expressly stipulated in the legislation and our legal obligations, and abroad to Google LLC for the data processed by performance and analytical cookies based on your explicit consent, and to Meta Inc., Google LLC, DoubleClick Inc., and Oracle Corporation for the personal data processed by personalized advertising cookies.

Method of Personal Data Collection
Your personal data is collected through electronic means, such as cookies and other tracking technologies, for the purpose of fulfilling the aforementioned Purposes.

Personalization of Cookie Preferences
You can personalize your cookie preferences by changing the settings of your browser. Below are the links where you can personalize your cookie preferences for commonly used browsers.

Adobe Analytics http://www.adobe.com/uk/privacy/opt-out.html
AOL https://help.aol.com/articles/restore-security-settings-and-enable-cookie-settings-on-browser
Google Adwords https://support.google.com/ads/answer/2662922?hl=en
Google Analytics https://tools.google.com/dlpage/gaoptout
Google Chrome http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Internet Explorer https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
MozillaFirefox http://support.mozilla.com/en-US/kb/Cookies
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari: https://support.apple.com/kb/ph19214?locale=tr_TR

Rights of the Data Subjectunder Article 11 of the Law

As adata subject, we declare that you have the following rights in accordance with Article 11 of the Law:

  • To find out whether your personal data are processed or not,
  • To request information if your personal data have been processed,
  • To find out about the purpose of processing your personal data and whether they have been processed for the intended purpose or not,
  • To find out about the third parties to whom your personal data have been transferred either domestically or abroad,
  • In the event that your personal data have been processed incompletely or incorrectly, to demand the correction thereof and to ask for the actions taken in this respect to be notified to the third parties to whom your personal data have been transferred,
  • To request the deletion or destruction of your personal data and to request that any such actions be notified to third parties to whom your personal data has been transferred, if the reasons requiring the processing have disappeared, despite your personal data being processed in compliance with the Law and other relevant legislation,
  • To object to a decision made against you based solely on the analysis of your processed data through automated systems,
  • To request compensation for damages in case of any harm caused by the processing of your personal data in violation of the Law

To exercise the aforementioned rights, you can fill out the Opet Petrolcülük Anonim Şirketi Data Subject Application Form, https://opetwebcdn.azureedge.net/medium/document-file-1139.vsf, and submit it to our company. Depending on the nature of your request, our company will respond to your request free of charge as soon as possible and at the latest within thirty days. However, if the process necessitates an extra cost, the fee in the tariff specified by the Personal Data Protection Board shall be taken by our company.